The presentation can be geared towards:

• Collections or Call center employees
• Collections or Call center ownership/leadership/management/supervisory staff

This keynote, breakout or seminar style presentation is ideally suited to any gathering of your Collections organization's leaders or staff. Your employees will leave motivated and inspired with a new set of "real-world" tools that they will implement immediately. You're guaranteed to see an immediate impact in your organization. Your group will leave motivated and wishing they had heard Vilis' message years ago!

• You'll learn skills and strategies to deal with the psychology of negativity that collections employees deal with on an intrinsic basis.
• You'll learn collection specific communication and telephone sills to help you better deal with debtors and the challenges associated with them.
• Vilis shares personal motivation tools, strategies and techniques to help collections employees better cope with, survive and thrive in today's collections environment.

This presentation has been given in many customized formats to organizations such as ACA International, NACM, numerous collections agencies, and at many ACA International chapters across the country.

This presentation is highly customized to the issues that your organization is experiencing. Through a comprehensive pre-preprogram questionnaire, evaluation and interview process, Vilis will customize this program to the business, meeting and conference goals of your organization.